| What is this site about?
SentimentsIndia.com offers a gifting service through which you can send
quality gifts to friends and families in India. This service is available
for select gift items and cities in India.
Are there any delivery fee or any additional
charges?
We don't charge any additional fee for any item available for Gifting
in India, the price is inclusive of shipping and delivery within India.
What credit cards do you accept?
We accept Visa, MasterCard and American Express through CCAvenue.com
to enable us to take orders from any part of the world.
Can you deliver my message with the gift?
Your gift message will be written on a card that accompanies your gift.
Please be sure to include your personalized message at the time of placing
your order in the box provided in the shopping cart.
Do you share my data with your partners for
marketing?
We have a strict privacy policy. We will never share your data outside
of SentimentsIndia.com. All your information will be kept confidential.
How long does it take for the products to be
delivered?
Products wll be delivered on the specified date as per customer's
request. However, we would appreciate if the orders are placed 3 days
in advance so that it can be executed on time. Normally orders received
before 12.00 noon [Indian time ] can be delivered on the same day. Orders
received after 12.00 noon will be delivered subject to our daily delivery
schedule but not later than the following day. SentimentsIndia.com always
strives to do its best to deliver at the specified time. However, there
may be rare occasions when this cannot be accomplished due to circumstances
beyond our control such as traffic conditions, weather conditions, general
strikes etc.
From where are the items bought?
Perishable products like flowers and cakes are bought from the best
addresses in the delivery town, which have been renowned for their quality
for years. Non-Perishable items are bought from renowned dealers in
Mangalore.
How are the item delivered?
All the perishable items like cake, flowers, sweets etc. are hand delivered
to the address. Renowned courier service from Mangalore (India) is used
to send non-perishable items like toys etc.
When is the delivery made? Can I decide
the time when the gifts will be delivered?
In case of perishables like flowers and cakes, we will try our best
to accommodate any requests for specific time deliveries. However, sometimes
due to inescapable conditions it is not possible to deliver gifts at
a particular time. But requests for broad time zones, like morning,
afternoon etc. are accepted. We cannot entertain any requests for delivery
before 9 AM or after 8 PM.
How will you deliver one gift comprising of
various items?
The renowned vendor from the city where the gift is to be given
delivers flowers, Cakes, Sweets and Chocolates. Whereas courier service
from Mangalore (India) is used to send all other items. We can not ensure
delivery of perishable items like Cakes, Chocolates, Flowers, Sweets
etc. along with non-perishables in one lot or at one time.
What happens if the recipient is not at
home when the gift arrives?
SentimentsIndia.com will not accept responsibility for late or non-delivery
of flowers due to the circumstances such as incorrect telephone numbers
/ addresses or if the recipient is not present at the time of delivery.
however, care will be taken to contact the recipient before delivery
of the order.
Do you guarantee delivery of the gifts
on the date specified in the order?
The local city associates make delivery of perishables and unless there
are problems caused due to Holidays (local or unexpected) or wrong address/non
availability of anyone at the address or similar problems, the deliveries
do not fail. In case of non-perishables, the gifts are handed over to
the courier company and there can be in some cases a delay or an early
delivery.
What about deliveries to Hospitals, Hotels,
Marriage Halls etc. at specific times?
Requests of this kind will be handled on case-to-case basis. Most hospitals
and hotels do not allow the flowers to be sent to the room.
Is delivery possible on Holidays and Sundays?
In India, it is not possible to send items through courier on Sundays
and Public Holidays. However, deliveries are made either on the previous
date or on the next date. In case of flowers/cakes/chocolates, efforts
are made to deliver even on Sundays or Holidays. For specific cities
or items, you may inquire from us in advance over E-mail about the possibility
of delivery on Sunday or a Holiday. We shall promptly respond.
How do I know that the gift has been delivered
on time?
We generally Mail to the Client regarding confirmation of Order and
update the status of the order within 48 HRS of delivery.
What if you don't deliver or deliver late?
Sometimes due to inescapable circumstances, orders cannot get delivered
or are delivered late. In such situations we will not be liable for
any claim, damages or refund. In exceptional cases and after examining
all the circumstances, we may offer a refund in full or in part. Refunds
given earlier to the user or to some other user on similar or different
circumstances do not create any precedence or right with any customer
to get or claim any refund or damages.
Can I cancel my order once the payment
is made?
We strive for your complete satisfaction. Hence we waste no time in
fulfilling your expectations. So any request for cancellation of orders
placed shall not be entertained.
Will I get any confirmation regarding
the execution of my order? Yes, you will get two emails; one
email on confirmation of order and another after the delivery is made
with details of who received the gift, when and a return message from
the recipient, if they decide to send one to you.
Which courier service do you employ?
We use all major courier services for delivering orders in India.
Other
conditions may apply.
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